Privacy Policy

Overview

Welcome to Neutron Flare Core Hotel. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website. We are committed to protecting your privacy and ensuring the security of your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our services, you consent to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

Name, address, phone number, and email address
Payment information and billing details
Government-issued identification for registration
Special requests and preferences
Emergency contact information

Technical Information

IP address and device information
Browser type and operating system
Website usage data and cookies
Wi-Fi usage logs (anonymized)
Security camera footage in public areas

How We Use Your Information

Service Delivery

Process reservations and check-ins
Provide hotel services and amenities
Handle billing and payments
Respond to inquiries and requests

Improvements & Marketing

Enhance guest experience
Send promotional offers (with consent)
Conduct satisfaction surveys
Maintain loyalty programs

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: Third-party vendors who assist with operations (payment processing, cleaning services, etc.)
Legal Requirements: When required by law, court order, or government regulation
Safety & Security: To protect the rights, property, or safety of our guests and staff
Business Transfers: In connection with mergers, acquisitions, or asset sales

All third-party service providers are bound by confidentiality agreements and must comply with Canadian privacy laws.

Data Security

Technical Safeguards

SSL encryption for data transmission
Secure servers and firewalls
Regular security audits
Access controls and authentication

Physical Safeguards

Restricted access to data centers
Secure document storage
Staff training on data protection
Regular disposal of sensitive materials

Your Rights

Under Canadian privacy law, you have the following rights regarding your personal information:

Access: Request copies of your personal data
Correction: Update or correct inaccurate information
Deletion: Request removal of your data (subject to legal requirements)

Consent Withdrawal: Opt-out of marketing communications
Complaint: File complaints with privacy authorities
Portability: Request data in a readable format

Cookies & Tracking

Our website uses cookies and similar technologies to enhance your browsing experience:

Essential Cookies: Required for website functionality
Performance Cookies: Help us understand how visitors use our site
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Used to deliver relevant advertisements (with consent)

You can control cookie preferences through your browser settings or our cookie management tool.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

Guest Records: 7 years after your last stay (tax and legal requirements)
Marketing Data: Until you withdraw consent or 3 years of inactivity
Security Footage: 30-90 days unless required for investigation
Website Analytics: Anonymized after 26 months

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

We will post the updated policy on our website
We will update the "Last Modified" date
For significant changes, we will notify you via email or prominent website notice
Your continued use of our services constitutes acceptance of the updated policy